All companies experience issues with clients. FileBank Inc.
is proud to say that our complaints are extremely uncommon; we are constantly
brainstorming more efficient ways to serve them. FileBank’s core priority is to ensure that we
keep all clients pleased. What better way than to introduce them to a retention
service that will eliminate the amount of cubic feet they use at our facility,
and ensuring that this retention service is continuously 100% accurate? With this being said, we have implemented a
new retention policy for our customers who store their files at our
state-of-the-art Archive Center.
This new FileBank policy is to simply ask our clients for a
detailed description of each container stored at FileBank and give them retention
dates, if necessary. This detailed description will not only benefit the client
by knowing exactly what is in each container, but also our Sales Team and
Customer Service Team when assisting them in searching for imperative documents
in time-sensitive situations.
Considering we serve an immense amount of school districts,
government entities and municipalities, their documents possess state retention
guidelines, and may not be destroyed until the mandatory lifespan of their
documents pass. Luckily, FileBank has trained and certified Retention
Specialists who will assist the appropriate clients with retention dates, when
they are not familiar with the lifespan of their stored documents.
Wish to learn more about our company, make sure to check out our website.
Make sure to stay connected!
Sincerely,
Greg Copeland
President, FileBank Inc.
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