One Successful Loss

As a small company, or any company for that matter, owners constantly have to worry about losing major clientele. FileBank has definitely had our share of wins and losses when it comes to our clients. One recent loss in particular was bittersweet for our small company.

Valley National Bank has been a client of ours for 19 years. Throughout the years, we stored 84,667 boxes and had over 548,000 transactions; an impressive amount. Recently, we decided to part separate ways, a decision that was difficult for FileBank to accept. Nonetheless, FileBank was given a one-month notice to deliver all containers belonging to the bank. When all belongings were delivered, Valley National Bank was in for an extremely pleasant surprise; their entire inventory was 100% accurate with the inventory records they’ve kept in-house. We most definitely showed them 100% accuracy throughout the years, however, this instance was more satisfying to them than anything we’ve ever serviced them in the past.

This accuracy was not only satisfying for both parties, but proof that FileBank takes much pride in our redundancy and accurate work. We take pride in knowing that our clients, even the ones we lose, will never have ill feelings towards our services. Our entire team makes certain of this, and this particular loss, proves this case.

Wish to learn more about our services, make sure to check out our website.

Make sure to stay connected.

 

 

 

Sincerely,

Greg Copeland
President, FileBank Inc.