Circle of Labor at FileBank Is The Key To Successful Workflow.

FileBank's Circle of Labor is an extremely important aspect of the workflow in this organization. Each section of the below figure is imperative and is always implemented successfully and efficiently.

               

  

This chart represents the process of labor we do on a daily basis. Starting with the Customer Inquiry, the customer will usually send FileBank a work order request via our P-Cabinet, or verbally over the phone. 

The next step is for our Customer Service Department. They are the liaisons between FileBank and the customer. This department is charge of processing the electronic work orders (EWO), and ensuring that we at FileBank are satisfying the customers’ requests. When a work order is complete, it is then sent to be finalized to do the Department Work. Here, the actual is labor is being done, such as retrieving the boxes/files requested by the customer, scanning, delivering, and picking up for storage.

When the department work is complete, it is the Customer Service Department’s job to ensure one last time that the Customer Satisfaction is excellent after the job is done, and of course, making sure FileBank made a profit from each job (FileBank Satisfaction).

Wish to learn more about FileBank's workflow and our services, make sure to check out our website!

Make sure to stay connected!!

Sincerely,
Greg Copeland
President, FileBank Inc.